Shipping & Returns Policy

We know you want your chocolate when you want your chocolate so Bedré ships nationwide, Monday through Wednesday, with multiple speed options to ensure delivery when you need it. Rates are calculated at checkout based on weight and destination.

  • Standard Shipping: 3-7 business days
  • Expedited options available

For corporate orders or those over $1,000, please contact customer service at 1-800-367-5390 for shipping costs and custom quotes.

Temperature Shipping

No one likes a loss of temper, and that goes for chocolate too! That’s why during warm months, Bedré uses insulated packaging and cold packs (at no extra cost) to keep your tasty milk and dark chocolate confections at a safe temperature. We also monitor heat waves and may delay shipments to protect them from extreme heat. All orders are packed to ensure the highest level of quality upon arrival. We pack to prevent breakage as well as minimizing any risk for melting. Still, if any Bedré products arrive damaged or melted, please contact us within 48 hours with photos for replacement.

Returns & Exchanges

Due to the perishable nature of chocolate, returns are limited. If your order arrived damaged or melted, let us know within 48 hours of delivery and we will replace your order. If the order was a gift, the recipient can contact us directly. Still need help? Contact us.

Frequently Asked Questions

How does Bedré ship chocolate without it melting?

During warmer months (typically May through September), Bedré uses insulated packaging with cold packs to keep chocolate at a safe temperature during transit. We monitor weather forecasts along shipping routes and may briefly delay shipments during extreme heat to protect product quality.

How much does shipping cost?

Shipping rates are calculated at checkout based on order weight and destination. We offer free shipping on orders over a certain amount (check the current threshold on the site). All orders include tracking information sent via email.

What is your return policy for chocolate?

Due to the perishable nature of chocolate products, we cannot accept returns on food items. If your order arrives damaged or melted, contact us within 48 hours of delivery with photos and we will replace the affected items at no charge.

How long does shipping take?

Standard shipping typically takes 3-7 business days depending on your location. Orders ship from our facility in Davis, Oklahoma. During peak seasons (Valentine's Day, Christmas), allow extra time. Expedited shipping options are available at checkout.