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Below you’ll find answers to many of our commonly asked questions. You can use these buttons to jump to the area you’re interested in.
FAQ
Frequently Asked Questions
Who is Bedré Fine Chocolate?
Bedré Fine Chocolate is the only tribally owned chocolate manufacturing company in the United States, operated by the Chickasaw Nation in Davis, Oklahoma. We have been crafting chocolate since 1985, using a proprietary Belgian chocolate formula and Cacao Trace-certified cocoa.
What makes Bedré chocolate different?
Three things set Bedré apart: our proprietary Belgian chocolate formula that uses real cocoa butter (not compound coating), in every milk and dark chocolate product produced under our Cacao Trace certification for ethical sourcing, and our status as the only tribally owned chocolate manufacturer in the country. Every product is carefully crafted at our facility in Davis, Oklahoma.
What are the ingredients in Bedré chocolate?
Bedré chocolate is made with real chocolate containing cocoa butter, not vegetable oil substitutes or compound coatings. Specific ingredients vary by product. Check individual product pages for complete ingredient lists and nutritional information.
Does Bedré's facility handle common allergens?
Yes. Our facility processes milk, soy, wheat, tree nuts, and peanuts. All products are clearly labeled with allergen information. If you have a severe allergy, please review the specific product label before purchasing.
Is Bedré chocolate gluten-free?
Yes. Our facility processes milk, soy, wheat, tree nuts, and peanuts. All products are clearly labeled with allergen information. If you have a severe allergy, please review the specific product label before purchasing.
Can I visit the Bedré chocolate factory?
Yes. Our facility in Davis, Oklahoma is open to visitors. You can browse our full product selection, sample chocolates, and purchase directly. Visit our Visit Us page for hours, directions, and what to expect when you arrive.
Does Bedré offer gift wrapping?
Our gift boxes come pre-packaged and ready to give. You can add a complimentary gift message at checkout. For corporate gifts with custom branding, see our Corporate & Event Gifts page.
How do I contact Bedré?
You can reach us by phone at 1-800-367-5390, by email through our Contact page, or by visiting our factory in Davis, Oklahoma. Customer service hours are Monday through Friday, 8am to 5pm.
Ordering, & Shipping & Returns Frequently Asked Questions
How does Bedré ship chocolate without it melting?
During warmer months (typically May through September), Bedré uses insulated packaging with cold packs to keep chocolate at a safe temperature during transit. We monitor weather forecasts along shipping routes and may briefly delay shipments during extreme heat to protect product quality.
How much does shipping cost?
Shipping rates are calculated at checkout based on order cost and destination. All orders include tracking information sent via email.
What is your return policy for chocolate?
Due to the perishable nature of chocolate products, we cannot accept returns on food items. If your order arrives damaged or melted, contact us within 48 hours of delivery with photos and we will replace the affected items at no charge.
How long does shipping take?
Standard shipping typically takes 3-7 business days depending on your location. Orders ship from our facility in Davis, Oklahoma. During peak seasons (Valentine's Day, Christmas), allow extra time. Expedited shipping options are available at checkout.
How do I place an order?
You can choose your favorites and order online right here.
What payment methods do you accept?
We accept major credit cards, PayPal, Apple Pay, and more.
Can I create an account?
Absolutely! Creating an account will allow for order tracking and faster checkout.
How do I track my order?
You will receive a tracking email after your order is shipped.
Can I cancel or modify an order?
Please contact us within 24 hours to cancel your order before it is processed.
Where do you ship to?
Currently we ship to the continental United States, but we cannot yet ship internationally or to Hawaii and Alaska.
What if my chocolate arrives melted?
We take every precaution to ensure your chocolate makes it all the way to your doorstep in perfect condition, but sometimes mistakes happen. Simply contact us within 48 hours for a free replacement.